Prime 16 Online User's Manual - Recent changes [en]

Getting help with ConvergeOne-hosted issues

Jspenceratty — Tue, 07 Jul 2026 23:46:47 GMT

Call ConvergeOne For These Issues

← Older revision		Revision as of 23:46, 7 July 2026
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	* Internet is working fine, but Web portal doesn't show up -- if the web portal (https://portal.kempscaseworks.com) does not appear in your browser, but other websites do		* Internet is working fine, but Web portal doesn't show up -- if the web portal (https://portal.kempscaseworks.com) does not appear in your browser, but other websites do
	* You experience print formatting from one specific printer, but not other printers		* You experience print formatting from one specific printer, but not other printers

			[[File:Screenshot 2026-07-07 at 6.44.28 PM.png\|400px]]

	==Call Kemp's Case Works For These Issues==		==Call Kemp's Case Works For These Issues==
	* Issues not otherwise solved may require intervention by Kemp's support staff		* Issues not otherwise solved may require intervention by Kemp's support staff

Jspenceratty — Tue, 07 Jul 2026 23:46:32 GMT

New page

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Jspenceratty — Tue, 07 Jul 2026 23:43:06 GMT

Call Kemp's Case Works For These Issues

← Older revision		Revision as of 23:43, 7 July 2026
(One intermediate revision by the same user not shown)
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	* Can't get to the Internet at all -- web browsers won't open any Internet websites		* Can't get to the Internet at all -- web browsers won't open any Internet websites
	* Web portal shows up, you can get logged on, but the program won't start		* Web portal shows up, you can get logged on, but the program won't start
			* New users cannot log on without an error being shown -- we see this frequently if a new user's profile is not complete. Ask your database administrator to ensure your profile is complete, including all defaults, and at least one role assigned.

	==Call ConvergeOne For These Issues==		==Call ConvergeOne For These Issues==
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	==Call Kemp's Case Works For These Issues==		==Call Kemp's Case Works For These Issues==
			* Issues not otherwise solved may require intervention by Kemp's support staff

Jspenceratty — Tue, 23 Jun 2026 19:15:23 GMT

Automatic Refreshes

← Older revision		Revision as of 19:15, 23 June 2026
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	New internal message checks only happen while you are on the Home page.		New internal message checks only happen while you are on the Home page.


			<<page updated 2026-06-23 @ 14:14>>
			[[File:Screenshot 2026-06-23 at 2.14.49 PM.png\|400px]]

Jspenceratty — Tue, 23 Jun 2026 19:15:03 GMT

New page

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Jspenceratty — Mon, 22 Jun 2026 23:26:28 GMT