Kempscas: Created page with "# This form allows an office to track and find people who have been either difficult and/or dangerous while dealing with staff members. # Up to five instances of problems with..."

2017-08-18T15:19:08Z

Created page with "# This form allows an office to track and find people who have been either difficult and/or dangerous while dealing with staff members. # Up to five instances of problems with..."

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# This form allows an office to track and find people who have been either difficult and/or dangerous while dealing with staff members.
# Up to five instances of problems with a person can be recorded. It allows the office to store:
* The date when the problem occurred
* At what stage it occurred (such as during eligibility, when the person comes in with a client, etc.)
* Who observed it
* The type of problem (swearing, violence, lying, etc.)
# The form stores a recommended response (signed agreement, call police, refuse representation, etc.)
# Add a Difficult Person on Eligibility or Client’s Intake
While you are in an Eligibility or Client’s record, you can add a difficult person and the name, case number, and contact information populates for you. Click on the Difficult Person button located at the bottom of the screen. This pulls up a box that allows you to:
* Add this Client (or Applicant) as a Difficult Person – This will pull up the difficult person’s input form shown below and add the client or applicant’s name and information. You can then document their instance
* Add a non-Client as a Difficult Person – If there was a child, spouse, friend, or other relative coming in with the client that you need to add (e.g. bi-polar child or husband)
* Search for Difficult People – Before adding this client or applicant as a difficult person, you should search for them in the Difficult People (DP) database using the DP Search screen
* Help – Get help on how to use this feature
* Cancel – Cancels adding this person as a difficult person and returns you to the form

This is where it is selected on the Eligibility sheet.
[[File:EligibilityDifficultPerson.png]]

This is where it is selected on the Client Sheet.
[[File:ClientDifficultPerson.png]]

It is also available on the Callback Sheet.

*Add a Difficult Person from the Input screen – You can also add a difficult person directly on the Difficult Person input form by going to Add Applicant Difficult People. This is the input screen for Difficult People.
[[File:DifficultPerson.png]]

Applicant--Difficult/Dangerous People - Revision history

Kempscas: Created page with "# This form allows an office to track and find people who have been either difficult and/or dangerous while dealing with staff members. # Up to five instances of problems with..."