Help - Revision history

Kempscas: /* Website */

2017-08-23T20:51:46Z

Website

← Older revision		Revision as of 20:51, 23 August 2017
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	==Website==		==Website==
	This link will take you to KCW website. The How-To/Knowledgebase can be selected under Support. You will see the most recent help articles added but to view more, click on here below that list. There are two ways of searching for help		This link will take you to KCW website. The How-To/Knowledgebase can be selected under Support. You will see the most recent help articles added but to view more, click on here below that list. There are two ways of searching for help

	1) In order to see all help articles related to your version, you can choose a Database Type, such as SQL, choose your Version of Prime, and then hit Apply		1) In order to see all help articles related to your version, you can choose a Database Type, such as SQL, choose your Version of Prime, and then hit Apply

	2) To narrow down your search by topic, type in the keywords in the Search box to find that information on the website		2) To narrow down your search by topic, type in the keywords in the Search box to find that information on the website

			[[File:Help2.png]]

	==Additional Help==		==Additional Help==
	On many of the forms in Prime, you will find a Help button that will give you more information on how to use that form		On many of the forms in Prime, you will find a Help button that will give you more information on how to use that form

Kempscas: /* User Group */

2017-08-23T20:50:54Z

User Group

← Older revision		Revision as of 20:50, 23 August 2017
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	==User Group==		==User Group==
	This link will take you to Prime’s User Group List Serve. It contains an archive of help and allows you to join the List so that you can post questions for help. In order to view the archive of prior postings, you must first subscribe to the List Serv. It is important that you have your Database Administrator or at least one person from your program subscribe. On the List Serve, you will be able to:		This link will take you to Prime’s User Group List Serve. It contains an archive of help and allows you to join the List so that you can post questions for help. In order to view the archive of prior postings, you must first subscribe to the List Serv. It is important that you have your Database Administrator or at least one person from your program subscribe. On the List Serve, you will be able to:

	1) Post Questions – You can post technical or user specific questions about Prime and get help from a community of users. If you need a report, before creating it or paying KCW to do it, find out if another program has created this report. They are usually willing to share at no cost		1) Post Questions – You can post technical or user specific questions about Prime and get help from a community of users. If you need a report, before creating it or paying KCW to do it, find out if another program has created this report. They are usually willing to share at no cost

	2) Get the Latest – Get the latest on Prime that includes Upgrades, new Reports or Features that can be installed into your current version, information on Upcoming Trainings, etc.		2) Get the Latest – Get the latest on Prime that includes Upgrades, new Reports or Features that can be installed into your current version, information on Upcoming Trainings, etc.

	3) Get Helpful User Information – Get helpful user information that will make Prime work for your program more efficiently		3) Get Helpful User Information – Get helpful user information that will make Prime work for your program more efficiently

	4) Get Software Updates		4) Get Software Updates

	5) Get useful tips – From time to time, KCW posts helpful tips about features in Prime and ways to use them		5) Get useful tips – From time to time, KCW posts helpful tips about features in Prime and ways to use them

	6) View Demonstrations – When a new feature is released, KCW uses the List Serve to announce a demonstration on this feature		6) View Demonstrations – When a new feature is released, KCW uses the List Serve to announce a demonstration on this feature

	7) Sign up for Online Trainings – KCW often hosts Online Trainings on features in the system. We announce these trainings using the List Serve and give you information for signing up		7) Sign up for Online Trainings – KCW often hosts Online Trainings on features in the system. We announce these trainings using the List Serve and give you information for signing up

Kempscas: /* Knowledge Base */

2017-08-23T20:50:17Z

Knowledge Base

← Older revision		Revision as of 20:50, 23 August 2017
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	Allows for a keyword in topic, keyword in text, and subject search of help articles that ship with the program. There are over 200 topics of help that will show you why the feature is important to your office, tell you where to find it in Prime, and how to use it		Allows for a keyword in topic, keyword in text, and subject search of help articles that ship with the program. There are over 200 topics of help that will show you why the feature is important to your office, tell you where to find it in Prime, and how to use it

	[[File:		[[File:Help1.png]]

	1) Keyword in Topic – Enter a word or phrase that would appear in the topic, e.g., Calendar, Time Keeping, Customizations, Lawyer Referral, etc.		1) Keyword in Topic – Enter a word or phrase that would appear in the topic, e.g., Calendar, Time Keeping, Customizations, Lawyer Referral, etc.

	2) Keyword in Text – Enter a word or phrase that would appear in the text of the help		2) Keyword in Text – Enter a word or phrase that would appear in the text of the help

	3) Area – Allows you to search for help by Area, e.g., Agencies, Searches and Reports, Maintenance, etc.		3) Area – Allows you to search for help by Area, e.g., Agencies, Searches and Reports, Maintenance, etc.

	4) You can print out help		4) You can print out help

	5) Show All – Allows you to see all of the help topics		5) Show All – Allows you to see all of the help topics

Kempscas: Created page with "Many offices underutilize the features built into Prime. This is often the result of a lack of training. Software can do many things, but only if people know how to use it. To..."

2017-08-23T20:48:19Z

Created page with "Many offices underutilize the features built into Prime. This is often the result of a lack of training. Software can do many things, but only if people know how to use it. To..."

New page

Many offices underutilize the features built into Prime. This is often the result of a lack of training. Software can do many things, but only if people know how to use it. To better assist users, help is available on several forms, features, and this Help section.
==Advocates Guide==
Five-page summary of how to use Prime

==Knowledge Base==
Allows for a keyword in topic, keyword in text, and subject search of help articles that ship with the program. There are over 200 topics of help that will show you why the feature is important to your office, tell you where to find it in Prime, and how to use it

[[File:

1) Keyword in Topic – Enter a word or phrase that would appear in the topic, e.g., Calendar, Time Keeping, Customizations, Lawyer Referral, etc.
2) Keyword in Text – Enter a word or phrase that would appear in the text of the help
3) Area – Allows you to search for help by Area, e.g., Agencies, Searches and Reports, Maintenance, etc.
4) You can print out help
5) Show All – Allows you to see all of the help topics

==User Group==
This link will take you to Prime’s User Group List Serve. It contains an archive of help and allows you to join the List so that you can post questions for help. In order to view the archive of prior postings, you must first subscribe to the List Serv. It is important that you have your Database Administrator or at least one person from your program subscribe. On the List Serve, you will be able to:
1) Post Questions – You can post technical or user specific questions about Prime and get help from a community of users. If you need a report, before creating it or paying KCW to do it, find out if another program has created this report. They are usually willing to share at no cost
2) Get the Latest – Get the latest on Prime that includes Upgrades, new Reports or Features that can be installed into your current version, information on Upcoming Trainings, etc.
3) Get Helpful User Information – Get helpful user information that will make Prime work for your program more efficiently
4) Get Software Updates
5) Get useful tips – From time to time, KCW posts helpful tips about features in Prime and ways to use them
6) View Demonstrations – When a new feature is released, KCW uses the List Serve to announce a demonstration on this feature
7) Sign up for Online Trainings – KCW often hosts Online Trainings on features in the system. We announce these trainings using the List Serve and give you information for signing up

==Website==
This link will take you to KCW website. The How-To/Knowledgebase can be selected under Support. You will see the most recent help articles added but to view more, click on here below that list. There are two ways of searching for help
1) In order to see all help articles related to your version, you can choose a Database Type, such as SQL, choose your Version of Prime, and then hit Apply
2) To narrow down your search by topic, type in the keywords in the Search box to find that information on the website

==Additional Help==
On many of the forms in Prime, you will find a Help button that will give you more information on how to use that form