Getting help with ConvergeOne-hosted issues: Difference between revisions
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Who you should call will depend on where you encounter the error. Typically, reviewing each item in this troubleshooting list will help you know who to call. | Who you should call will depend on where you encounter the error. Typically, reviewing each item in this troubleshooting list will help you know who to call. | ||
=Call Your In-House Tech Support People For These Issues= | ==Call Your In-House Tech Support People For These Issues== | ||
* Can't get to the Internet at all -- web browsers won't open any Internet websites | * Can't get to the Internet at all -- web browsers won't open any Internet websites | ||
* Web portal shows up, you can get logged on, but the program won't start | * Web portal shows up, you can get logged on, but the program won't start | ||
=Call Venture For These Issues= | ==Call Venture For These Issues== | ||
* Internet is working fine, but Web portal doesn't show up -- if the web portal (https://portal.kempscaseworks.com) does not appear in your browser, but other websites do | * Internet is working fine, but Web portal doesn't show up -- if the web portal (https://portal.kempscaseworks.com) does not appear in your browser, but other websites do | ||
=Call Kemp's Case Works For These Issues= | ==Call Kemp's Case Works For These Issues== | ||
Revision as of 22:12, 27 November 2017
Who do I call?
Who you should call will depend on where you encounter the error. Typically, reviewing each item in this troubleshooting list will help you know who to call.
Call Your In-House Tech Support People For These Issues
- Can't get to the Internet at all -- web browsers won't open any Internet websites
- Web portal shows up, you can get logged on, but the program won't start
Call Venture For These Issues
- Internet is working fine, but Web portal doesn't show up -- if the web portal (https://portal.kempscaseworks.com) does not appear in your browser, but other websites do