Phone App

- NOTE: This page is still under construction and the final details relating to the Phone App are being determined.  Check back here for final details.

Organizations using the Prime version 16 Hosted can utilize an optional Phone App service. This service will allow your staff to add time and calendar entries using an Android or Apple phone. They can also view those entries using the same app.

Service Description

Users of Prime 16 Hosted have the ability to subscribe to the new Phone App service. This cost for this service is determined based upon the number of users of the Phone App system. The service is billed for a one year period. Services cease upon lapse of the subscription. Users of the system have the ability to update the App on their phone as new features are released. Please contact us for more information.

Administrative Setup

A Prime Administrator must make some minor changes to Prime.

Organization Identifier

The Organization Identifier is used by the Phone App to know which organization it is attempting to connect. The Identifier will be provided by Kemp's Case Works upon setup of your Phone App service. Except in the event of a major emergency, it will not change.

URL Password

The URL Password is the first step in allowing your users to access the Phone App system. The URL Password is used to ensure someone using the Phone App should be connecting to your Organization's service. If the URL password entered in the Phone App does not match the one entered in Prime, the Phone App will not be able to connect. Additionally, should you decide to immediately cut off access to ALL staff, you can change the URL Password. Of course, you would then need to provide the new URL Password to users. You could also revert the Password to the original setting. This is a security feature offered to allow you immediate and complete control over all users of your Phone App service. Be aware the URL Password IS CASE SENSITIVE in the Phone App.

You can set and change the URL Password from within the Administration system: Admin-->Custom Admin-->Phone App Url Password (or Authorization).

Staff Passwords

For each staff person, you must enter a password in their staff profile within Prime. Many organizations use the initials for passwords. Since this service allows the addition and viewing of data from within a Phone App, a different level of security was deemed necessary beyond using initials. We would suggest the password entered be sufficiently complex to meet your organizations requirements. We would suggest at least 8 characters, with a mixture of numbers, letters (upper- and lower-case), and symbols. Should you decide to immediately cut off access to a staff member, you can change the Staff Password. Keep in mind the password will replace their password in the Prime system as well--so they will use it on the staff sign in page in Prime as well as in the Phone App. Be aware that the Staff Password IS CASE SENSITIVE in the Phone App.

You can set and change Staff Passwords from within the Administration system: Admin-->Staff Settings-->Staff Roles. Choose a staff person on the left and enter a password in the "Password" field in the right. Make sure to click "Save Changes" before choosing another staff person or closing the form.

App Installation and Setup

Users have a few items they must do to set up and use their App. Please keep in mind that not every version of iPhone/iPad or Android is supported.

Install Phone App

iPhone

iPhone users should open the App Store and search for Kemp's Prime Phone Application. Find the App and download and install it. Once installed, open the app. It may prompt you with "Set the Proper URL to use the Services.' If it does, click Ok and enter the organization name and URL Password provided by your organization's administrator.

Android

Android users should open Google Play and search for Kemp's Prime Phone Application. Find the App and download and install it. Once installed, open the app. It may prompt you needing the organization and URL Password. If it does, enter the organization name and URL Password provided by your organization's administrator.

URL Password Changes

If your organization's administrator notifies you of a change to the URL Password, go to the logon page and click the gear icon in the top right of the screen. Enter the organization name and password.

App Use

Note: Images here are from an iPhone device. Some minor differences may be seen between the iPhone and Android screens.

Organization Name and URL Password Entry

Upon initial startup you may be prompted to enter the Organization Name and URL Password. Dismissing the prompt will take you to the Organization Name and URL Password entry page in the application.

Alternatively, if your organization's administrator notifies you of a change to the URL Password you may need to modify this information. You can access the Organization Name and URL Password entry page by clicking the gear icon in the top right corner of the staff username and password page.

This is the Organization Name and URL Password page: