ConvergeOne Hosting

Understanding Hosting

With the hosted version of Prime, nearly everything is taken care of for you relating to running Prime. All you have to do is use it! A brief list of some of the features of hosting:

• High service levels -- redundant power, connections, and equipment help guarantee your Prime system is up and running
• Dedicated 24/7 staff -- call Venture at any time, day or night, weekday or weekend, and get a support technician
• System maintenance and upgrades -- don't worry about having to replace hardware or software; all that is done for you
• Backups -- daily backups ensure data will not be lost in the event of deletion by a user
• Security -- both physical and electronic security are taken very seriously; the data center is guarded and has internal safeguards; electronic access by users requires multiple stages of identification, including username and password verification, and staff number and password verification
• Virus protection -- monitored and updated regularly
• Secure access -- data is encrypted before it reaches the user over the Internet

Necessary System Requirements

The system requirements to use the hosted version of Prime are minimal, both in terms of the software and hardware required.

Access-based Version

For the Access-based version, you need Microsoft's Remote Desktop Client. This program comes in all current versions of Windows Operating Systems. It is also available for several other operating systems including MacOS, iOS, and Android. Just about any device running one of these operating systems can access the hosted, Access-based version.

Web-based Version

The web-based version is only available within the hosted environment. Because it is purely web-based, just about any standard web browser on any operating system will suffice.