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Getting help with ConvergeOne-hosted issues

From Prime 16 Online User's Manual
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Who do I call?

Who you should call will depend on where you encounter the error. Typically, reviewing each item in this troubleshooting list will help you know who to call.

Call Your In-House Tech Support People For These Issues

  • Can't get to the Internet at all -- web browsers won't open any Internet websites
  • Web portal shows up, you can get logged on, but the program won't start

Call Venture For These Issues

  • Internet is working fine, but Web portal doesn't show up -- if the web portal (https://portal.kempscaseworks.com) does not appear in your browser, but other websites do

Call Kemp's Case Works For These Issues

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